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Frequently Asked Questions

Can you imagine a bot automating your trading strategies? Well, this is happening now! This means the bot executes your signals, and you can sit back and observe. Or go skydiving, shop for a new car, head for the beach or spend time with your family. This way, you make the most of your crypto investments and won't let emotions and limited time get in the way. Plus, our community-run platform on Discord helps you with expertise, strategies, and share experience in a safe place in the challenging world of Cryptocurrency. Pick your membership, hop aboard, and start earning.

Are you kidding? Yes, we provide support for each member of Phoenixed.io. Even for the free version. We believe a good relationship starts with maintaining this. We at Phoenixed learned from other companies and experienced what we don't want. No long waiting times, no half answers, and no "read this first" attitude. We are happy when you are happy. Discord help (and access) will be provided for all our members. That means you too.

The profit potential is pretty much limitless, especially if you're using high leverage and have a substantial amount of capital at your disposal. However, it's important to choose a strategy that aligns with your trading style and consider the level of risk you're comfortable with. To get a better idea of the profits others are making and the strategies they're using, we recommend checking out our Community Discord. There, you can engage with fellow traders and gather valuable insights. It might be a wise move to start off with a lower leverage and a signal configuration that carries less risk, allowing you to ease into the market and gradually ramp up your trading game.

Your Phoenixed bot can trade using your signals, or our (free) community signals, on Bybit (incl. testnet) and Kucoin exchange. More exchanges are following shortly based on customer preferences. If you need any help or have suggestions, reach out to us on Discord or send an email to support@phoenixed.io

Please send us an Email at helpdesk@phoenixed.io, and we strive to respond within 48 hours!

Our support staff strives to respond within 24 hours, and in 9/10 times we are able to. Should your ticket be open for more then 2 days, please reach out!

That's a bummer, and it's crucial that we sort this out ASAP. If you've already gone through the guides on the platform and made sure your Exchange, Signal, and Indicator are on point, you should totally be able to test your signals. But if you're still getting zilch, hit up our support crew on our Discord Server or slide into our inbox via email.: helpdesk@phoenixed.io.

This largely depends on your expectations of the market. We will use BTC and ETH as examples. If BTC is your base currency and is rising fast your other positions might lose value. In this scenario it is often better to not use your full balance while trading.

Market sentiment can change quickly, so stay alert!

In short, it largely depends on your own expectations of the market and your own preferences.

Please send us an Email at helpdesk@phoenixed.io, and we strive to respond within 48 hours!

Absolutely! We have an amazing affiliate program in place, and we believe in sharing success with our dedicated resellers. It's a win-win situation where the profits can be substantial, making it a super intriguing opportunity for you. All we ask is that you have a valid membership that's been active for at least 14 days. Head over to your dashboard for all the juicy details and get ready to embark on an exciting journey with us!

Looking for a special deal? Please send us an Email at sales@phoenixed.io, and we strive to respond within 48 hours!

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Refund policy - refund for one month. If the product is used -> at least one order places on any exchange on any pair, the right to refund gets obsolete and user is bound for two months. After the 2nd month, the subscription is per month.

You're good to go!

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