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Frequently Asked Question

Phoenixed makes trading and investments easier by providing automated trading bot services. It allows traders to automate their trading strategies and make the most of their crypto investments. Apart from assisting traders with these kinds of tools, our community-run platform on Discord helps getting along with expertise, experience and a nice place to feel safe in a challenging world of Cryptocurrency.

Yes, we provide support for each member of Phoenixed.io. Even for the free version. Discord help (and access) will be provided for our premium members.

It depends on the market and your Phoenixed settings. Check our Community Discord and read what profits other people make and which strategies they use.

Hi there! Phoenixed can currently trade on Bybit. More exchanges are following in the near future.

Please send us an Email at helpdesk@phoenixed.io, and we strive to respond within 48 hours!

Our support staff strives to respond within 24 hours, and in 9/10 times we are able to. Should your ticket be open for more then 2 days, please reach out!

Have you just started? If you've configured your Exchange, Signal and Indicator correctly, you can test your signals out. If nothing happens on the exchange, make sure to double check all your settings. Still nothing? Please contact support by sending in a ticket.

This largely depends on your expectations of the market. We will use BTC and ETH as examples. If BTC is your base currency and is rising fast your other positions might lose value. In this scenario it is often better to not use your full balance while trading.

Market sentiment can change quickly, so stay alert!

In short, it largely depends on your own expectations of the market and your own preferences.

Please send us an Email at helpdesk@phoenixed.io, and we strive to respond within 48 hours!

Yes we do! We do require the reseller to have an valid membership which is at least 14 days old. Please check your dashboard for more information.

Looking for a special deal? Please send us an Email at sales@phoenixed.io, and we strive to respond within 48 hours!

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Refund policy - refund for one month. If the product is used -> at least one order places on any exchange on any pair, the right to refund gets obsolete and user is bound for two months. After the 2nd month, the subscription is per month.

You're good to go!

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